KURT S. HARLAN

9452 N. Mohawk Street

Portland, OR 97203

(503) 730-2802

KEYWORD SUMMARY

Motivated technician equipped with problem-solving and customer service skills with broad range of network and desktop knowledge. Experienced with Active Directory, TCP/IP, Citrix, MS Office Suite and Exchange integration, SharePoint, VPN’s and RDP/VNC. Current Network+ certification. Work experiences in IT Consulting, Service Desk, Technical Support and Sales Supervision roles.

PROFESSIONAL EXPERIENCE

9/2011 – present Service Desk Specialist – Knowledge Universe Technologies Provide first tier infrastructure support for users on global Active Directory network utilizing MS Office 2003/2010 with multiple Exchange servers. Remotely support internal and external users nationally utilizing VPN, chat, VNC and Dameware with Service Now for tracking/reporting.

1/2011 – 4/2011 Global Help Desk Analyst – Mentor Graphics Corp. Provided first tier infrastructure support for users on global Active Directory network utilizing MS Office 2003/2010 with multiple Exchange servers. Remotely supported ~4000 users worldwide utilizing chat, VNC, RDP, with HP Service Manager for tracking/reporting.

8/07 – 6/2010 IT Help Desk – OIA Global Logistics. Provided first/second tier infrastructure support for users on global Active Directory network. Responsible for deploying and supporting Windows XP and Office 2003 to local and branch offices. Remotely supported ~300 users worldwide utilizing SharePoint, eTime, VNC, RDP, Citrix tools.

2/07 - 7/07 Computer Professional - Portland PC Contractors. Provide IT consulting, network and PC support services for residential and business customers on contract basis. Services included data recovery, clean infected PC's of malware/viruses, and performing software installations.

3/06 - 2/07 Network Technician - Pacific NW Technology Group. Provide IT consulting, network and PC support services for business customers on contract basis. Provided secure backup, supported network printers and other consulting services.

5/05 - 2/06 Inside Sales/Management Trainee - Erickson's Tire Factory. Provided sales & administrative support for network and PC issues in retail tire store. Inside sales, phones and customer service.

10/03 - 5/05 Computer Sales Supervisor - Fry's Electronics, Wilsonville, OR

Support/manage sales environment to facilitate the selling of PC & Macintosh systems and peripherals in retail environment. Sales, Supervision.

2/02 - 1/03 Networking Consultant - Lasting Impressions Networks, Molalla, OR

Provide network and system administration services to small and mid-size businesses on contract basis.

1/00 - 2/02 Internet Technician - Molalla Communications, Molalla, OR

Small telco ISP responsibilities included systems administration (UNIX servers, Ascend/Lucent TNT's & Cisco routers), provisioning xDSL circuits in ILEC service area, and end user support.

10/97 - 1/00 Systems Administrator - U S Software, Inc., Hillsboro, OR

Responsibilities included administering Novell 4.11 LAN with internet frame-relay connectivity, Linux Web/email servers, security and phone systems. Completely responsible for systems acquisition, maintenance and support.

EDUCATION & TRAINING

B.S. (Planning, Public Policy & Management) '87 Univ. of Oregon, Eugene, OR

A.S. (Energy Management Technician) '83 Lane C.C., Eugene, OR

A.A. (Liberal Arts) '74 Rio Hondo College, Whittier, CA